Call 24 * 7 Toll Free - 1800 425 7600
Call 24 * 7 Non Toll Free - 022-4042 6013
Email - idbicards [at] idbi [dot] co [dot] in

Call - 1800 208 1947 (Monday –Saturday 9 am to 6 pm)
Email - membersupport [at] idbidelight [dot] com

You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters.
Please make sure that you provide following details while registering a grievances.

• Your full name
• Your Credit Card Number
• Your contact details (address, telephone number and e-mail)
• Reference number of Transaction/Complaint ID, depending on your purpose of contact

You may file a complaint at the branch level/ call us/ write to :

• Toll Free numbers: 1800 425 7600
• Non Toll Free Number: +91-022 - 4042 6013

Write to Email :

• idbicards [at] idbi [dot] co [dot] in (along with Complaint ID, your Credit Card No. & Contact No. in the Subject Line)

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated.
In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply,
you can escalate your complaint to -

Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday
(Except 2nd and 4th Saturday of the month):

In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply,
you may escalate your complaint to Level III, using your Complaint ID.

If your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may
approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and
4th Saturday of the month)

For escalation of your grievance to the Principal Nodal Officer (PNO)

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