IDBI Bank Customer Care Number1800 22 1070
Toll free Number(s):
Customer care
Another Customer care
Debit Card Blocking
Credit Card
Credit card rewards-Monday –Saturday 9 am to 6 pm
Missed call - Mini Statement
Missed call - Balance Enquiry
All India Number(s):
Phone Banking
Non Toll Free Credit Card
+91)22-6771 9100
SMS BLOCK
SMS "IDBICARE"
WhatsApp Banking
SMS Banking
SMS Banking
Email(s):
customer care support
for credit card Block/queries/compliants
For credit card rewards point related Queries/Complaints
Fot NRI
IVRS Menu-
1800 209 4324 / 1800 22 1070 (Phone Banking Services)
First Select Language
- Press 1- To block debit card or other digital channels
- Press 2- To generate Atm pin/reset IVR language /T-pin
- Press 3- For Bank account statement
- Press 4- For loan, demat, and NPS
- Press 5- For products, interest rates, and MY IVR
- Press 9- Talk to phone banking executive
Status Of Registration
- SMS as REG <Space>Account Number to 5676777 or 9820346920 / 9821043718
- REG < space > 103104xxx134378 to 5676777 or 9820346920 / 9821043718
De-Registration
- SMS as DEL< Space >Account Number to 5676777 or 9820346920 / 9821043718
- DEL < space >103104xxx134378 to 5676777 or 9820346920 / 9821043718
If you want to change a Registered Account number
- SMS as REG< Space >Account Number to 5676777 or 9820346920 / 9821043718
- REG < Space >1036511xxxxx815 to 5676777 or 9820346920 / 9821043718
Debit card block through SMS
- In case you remember your Card Number
SMS BLOCK < Customer ID > < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777
- In case you do not remember your Card Number
SMS BLOCK < Customer ID > to 5676777
Eg: SMS BLOCK 12345678 to 5676777
SMS Banking
Input specifications for SMS Banking through SMS (User Guide 'SMS Service')
Business Request | Input |
|---|---|
SMS Banking - Account related information | |
1. Balance enquiry | BAL CUSTOMERID PIN [ACCOUNT NUMBER] |
2. Fixed deposits enquiry | FD CUSTOMERID PIN [ACCOUNT NUMBER] |
3. Last 3 Transactions | TXN CUSTOMERID PIN [ACCOUNT NUMBER] |
4. Cheque Payment Status (to ascertain whether the cheque is paid or not) | CPS CUSTOMERID PIN CHEQUE NUMBER [ACCOUNT NUMBER] |
5. Request for cheque book | CBR CUSTOMERID PIN NUMBER OF LEAVES P/M [ACCOUNT NUMBER] |
6. Request for statement one can u.se this | STM CUSTOMERID PIN FROM-DATE-TO-DATE [ACCOUNT NUMBER] |
7. Change of PIN | CPN CUSTOMERID OLDPIN NEWPIN |
SMS Banking - Demat Enquiry | |
8. Free balance Holdings (Passing the customer ID) | DB CUSTOMERID PIN |
9. Last two Transactions | DT CUSTOMERID PIN |
SMS Banking - Bill Payment | |
10. Pending Bills | GETBILL CUSTOMERID PIN [PAYEEID] |
11. Pay Bill | PAYBILL CUSTOMERID PIN BILLID |
12. Registered Billers | MYBILLERS CUSTOMERID PIN |
SMS Banking - Supplementary operations | |
13. Change Primary Account | CPA CUSTOMERID PIN ACCOUNT NUMBER |
14. Help | HELP |
Banking Complaints / Grievance & Redressal Cell
Level: 1
Option : 1 Speak to phone banking officals
- Toll Free numbers: 1800-209-4324/1800-22-1070
- Non Toll Free Number: 022-67719100
- Contact number for outside India customers: +91-22-67719100
- Debit Card Hot listing number: 1800-22-6999
- Send SMS "IDBICARE" to 9220800800 and we will call you
Option : 3 Write to us at
- Email: customercare [at] idbi [dot] co [dot] in
- Customer Care Centre,
IDBI Bank Ltd.
19th floor,
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba.
Mumbai 400 005.
When a complaint is registered through any one of the above channels,
a unique Complaint ID will be generated. In case of non-receipt of reply
within 8 working days of your registering the complaint or unsatisfactory
reply, you can escalate your complaint to LEVEL II using your Complaint ID.
Level : 2 GRO
If your complaint is not resolved satisfactorily within 8 working days of your
registering the complaint, you may approach the appointed Grievance
Redressal Officers as specified below between 10 a.m. to 6 p.m. from
Monday to Saturday (Except 2nd and 4th Saturday of the month)
Grievance Redressal Officer (GRO)
| Zonal Office | Name & Contact Details | Jurisdiction | Office |
|---|---|---|---|
| Delhi | Shri. Pradyumna Singh Dubey General Manager & GRO Tel no: 011-43294103 E-mail: gro [dot] delhi [at] idbi [dot] co [dot] in | Delhi & NCR, Rajasthan | Delhi Zone 51/3, Desh Bandhu Gupta Road,Karol Bagh (Opposite Khalsa College)New Delhi Pin 110005 Delhi (UT - NCT) |
| Chandigarh | Shri Warren Kurt Francis General Manager & GRO Tel No: 0172-5059302 E-mail: gro [dot] chandigarh [at] idbi [dot] co [dot] in | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir | Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 |
| Lucknow | Shri Ravi M. S. General Manager & GRO Tel No: 75718 13292 E-mail: gro [dot] lucknow [at] idbi [dot] co [dot] in | Uttar Pradesh (except NCR) & Uttarakhand | Lucknow Zone UPCB Building, 2, M.G. Road Lucknow 226 001 |
| Kolkata | Shri Arun Kumar Panda General Manager & GRO Tel No: 033-2290 6819 E-mail: gro [dot] kolkata [at] idbi [dot] co [dot] in | West Bengal, Bihar, North East States | Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| Bhubaneswar | Shri Partha Patnaik General Manager & GRO Tel No: 0674-6616710 E-mail: gro [dot] bhubaneswar [at] idbi [dot] co [dot] in | Odisha, Jharkhand, Chhattisgarh | Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022 |
| Mumbai | Smt Pramila Soujanya General Manager & GRO Tel No: 022 - 61279262 E-mail: gro [dot] mumbai [at] idbi [dot] co [dot] in | Mumbai, Nashik | Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 |
| Nagpur | Shri L Karthikeyan General Manager & GRO Tel No: 0712-6659103 E-mail: gro [dot] nagpur [at] idbi [dot] co [dot] in | Eastern Maharashtra | Nagpur Zone Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 |
| Ahmedabad | Shri Anunay Jha General Manager & GRO Tel No: 079-66072806 E-mail: gro [dot] ahmedabad [at] idbi [dot] co [dot] in | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu | Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 |
| Pune | Shri Dhananjay Lele General Manager & GRO Tel No: 020 - 2567 2259 E-mail: gro [dot] pune [at] idbi [dot] co [dot] in | Pune, Satara, Kolhapur, Sangli Districts & State of Goa | Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004 |
| Chennai | Shri L Padmanabhan General Manager & GRO Tel No: 044 - 2220 2021 E-mail: gro [dot] chennai [at] idbi [dot] co [dot] in | Tamil Nadu, Puducherry and Andaman & Nicobar | Chennai Zone 115 Anna Salai, Saidapet, Chennai 600015 |
| Bengaluru | Shri V. Vasudevan General Manager & GRO Tel No: 080-61451311 E-mail: gro [dot] bengaluru [at] idbi [dot] co [dot] in | Karnataka, Kerala | Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| Hyderabad | Shri Manjunath Pai General Manager & GRO Tel No: 040 - 6769 4153 E-mail: gro [dot] hyderabad [at] idbi [dot] co [dot] in | Telangana, Andhra Pradesh | Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001 |
In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Tier III, using your Complaint ID.
| Desination | Name | Contact No. | Fax No. | Office | Jurisdiction |
|---|---|---|---|---|---|
| Chief Grievance Redressal Officer (CGRO) | Smt. Padma Betai Chief General Manager & CGRO | 022- 6655 2141, 6655 2143 | 022-2216 5195 | IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 | Pan India |
For escalation of your grievance to Principal Nodal Officer (PNO), Please contact
| Designation | Name & Contact Details | Jurisdiction | Office |
|---|---|---|---|
| Principal Nodal Officer (PNO) | Smt. Jayati Chakraborty General Manager & PNO Tel no: 022-66552143 | Pan India | IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 |
IDBI Bank Nodal Officer
DRT Nodal officer as provided by Department (Legal) HO
| Name of the DRTs/DRAT | Proposed Nodal Officer | Landline No. | Mobile No. | Email ID | Addresss |
|---|---|---|---|---|---|
| Chennai DRT I, II, III & DRAT | Smt. Arundhati Nandi Choubey | 044-22202189 | 7200003912 | nandi [dot] arundhati [at] idbi [dot] co [dot] in | 115, Anna Salai, Saidapet, Post Bag No 805, Chennai 600 015 |
| Bangaluru DRT I & II | Ms. Esha Tyagi | 080-61451134 | 9833905954 | esha [dot] tyagi [at] idbi [dot] co [dot] in | IDBI House, 58 Mission Road, Bengaluru Pin :560027 |
| Hyderabad DRT I & II | Ms. Heena Choudhary | 040-67694023 | 7780707051 | heena [dot] choudhary [at] idbi [dot] co [dot] in | D.Num 5-9-89/1 and 2, Chapel Road, P.B No. 370, Hyderabad 500001. |
| Vishakhapatnam DRT | Shri Bharothu Venugopal | 040-67694234 | 8500018983 | bharothu [dot] gopal [at] idbi [dot] co [dot] in | Pydah Chambers, 9-14-15, VIP Road, Siripuram, Vishakapatnam, Pin - 530003. |
| Mumbai DRT I & DRAT | Shri Pawan Kumar Singh | 022-66194270 | 9555442440 | pawansingh [dot] s [at] idbi [dot] co [dot] in | IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005 |
| Mumbai DRT II & III | Ms Komal Singh | 022-66553119 | 7891875893 | komal [dot] singh [at] idbi [dot] co [dot] in | IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005 |
| Nagpur DRT | Shri Ravi Tulsiram Deotale | 0712-6659119 | 9920609909 | ravi [dot] deotale [at] idbi [dot] co [dot] in | RBG West II Zonal Office, Dharampeth, Salasar Prestige, 1st Floor, Plot No.-1/A,Off WHC Road, Dharampeth Nagpur Pin :440010. |
| Aurangabad DRT | Ms. Samidha Bhimrao Kose | 022-66552724 | 7875368567 | samidha [dot] kose [at] idbi [dot] co [dot] in | IMA Hall, Near Shani Mandir, Vivekanand College Road, Kesarsinghpura, Samarthnagar, Aurangabad ,Pin -431001. |
| Pune DRT | Shri Suresh Kumar | 7408715736 | kumarsuresh [at] idbi [dot] co [dot] in | IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune, Pin -411004. | |
| Ahmedabad DRT I & II | Shri Dushyant Bairwa | 079-66072768 | 8764339701 | dushyant [dot] bairwa [at] idbi [dot] co [dot] in | IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006 |
| Jabalpur DRT | Shri Gaurav Vikey | 8770033736 | gaurav [dot] vikey [at] idbi [dot] co [dot] in | Virmani House, Opp Manas Bhawan, Wright Town, Jabalpur,Pin - 482001. | |
| Delhi DRT I ,II, III & DRAT | Shri Manoj Kumar Pathak | 011-66083063 | 9953527220 | manojkumar [dot] pathak [at] idbi [dot] co [dot] in | 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi,Pin - 110055. |
| Jaipur DRT | Shri Manoj Kumar Meena | 7891875893 | manojmeena [at] idbi [dot] co [dot] in | Tonk Road, Showroom No 2 & 3, Sunny Paradise, Near Kamal & Co, Jaipur, Pin - 302015 | |
| Chandigarh DRT I, II & III | Shri Gulab Singh | 9418837933 | gulabsingh [at] idbi [dot] co [dot] in | Sector17,Chandigarh, SCO 72-73, Sector 17 - B, Chandigarh :160017 | |
| Cuttack DRT | Ms. Dana Misha R Marak | 0674-6616716 | 9971970153 | dana [dot] marak [at] idbi [dot] co [dot] in | IDBI House, 2nd floor,Janpath, Bhubaneshwar Pin :751022,Odisha |
| Guwahati DRT | Shri Bal Krishna Tripathi | 0361-7141126 | 8420108612 | bal [dot] tripathi [at] idbi [dot] co [dot] in | IDBI Building, G.S.Road, Guwahati 781 005. |
| Lucknow DRT | Shri Manish Kumar Agarwal | 9565533525 | manish [dot] agarwal [at] idbi [dot] co [dot] in | UPCB Building, 2, M.G. Road, Lucknow Pin: 226001 | |
| Kolkata DRT I, II, III & DRAT | Shri Oville Colson Lyngwa | 0361-7141126 | 9004025371 | oville [dot] lyngwa [at] idbi [dot] co [dot] in | 44, Shakespeare Sarani, PB No. 16102, Kolkata Pin: 700017 |
Other DRT Benches where (Department)RBG provided Nodal Officer
| Name of the DRTs/DRAT | Proposed Nodal Officer | Landline No. | Mobile No. | Email ID | Addresss |
|---|---|---|---|---|---|
| Allahabad | 1)Shri Subrat Shekhar 2)Shri Sanjay Kumar Mishra | 05326451901 | 1)9415630369 2)9686245081 | 1)subrat [dot] shekhar [at] idbi [dot] co [dot] in 2)sanjay [dot] m [at] idbi [dot] co [dot] in | Jeevan Prakash Building,172A/40, M.G Marg,Civil Lines, Allahabad Pin :211001 Uttar Pradesh. |
| Ernakulam I | Ms Asheena US | 0484 2322061 | 0484 2322061 | asheena [at] idbi [dot] co [dot] in | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala. |
| Ernakulam II | Ms Asheena US | 0484 2322061 | 0484 2322061 | asheena [at] idbi [dot] co [dot] in | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala. |
| Madurai | R Thiruvarimuthu | 4524346145 | 9443318339 | r [dot] thiruvarimuthu [at] idbi [dot] co [dot] in | 1/1,Karthik Raja Complex, Vinayaga Nagar, KK Nagar, Madurai Pin :625020 Tamil Nadu. |
| Patna | 1) Vijay Kumar Sinha 2) Manoj Kumar | 0612 6690777 | 1)9971918690 2)7990371946 | "1)vijaykumar [dot] sinha [at] idbi [dot] co [dot] in 2)manojkuma [at] idbi [dot] co [dot] in" | 1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road Patna Pin :800001, Bihar. 2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001 Bihar. |
| Ranchi | 1) Shri Rajiv Kumar 2) Shri Shashi Ranjan 3) Shri Pankaj Kumar | 1)0651-2332052 2) - 3)0651-6999944 | 1)9031011182 2)7977489590 3)9040063200 | 1)rajiv_kumar [at] idbi [dot] co [dot] in 2)ranjan [dot] shashi [at] idbi [dot] co [dot] in 3)k [dot] pankaj [at] idbi [dot] co [dot] in | 2nd floor,City Plaza, Above Reliance Digital, Main Road,Ranchi, Pin :834001 Jharkhand. |
| Siliguri | Shri Mammon Ishaque Goney | 8794717470 | mammon [dot] goney [at] idbi [dot] co [dot] in | Nanak Complex (1st Floor), Sevoke Road, Siliguri Pin :734 401, West Bengal. | |
| Dehradun | Shri Anil Kumar | 0135-6540167 | 7973596844 | anil [dot] verma [at] idbi [dot] co [dot] in | First Floor, C-9, Nehru Colony, Dehradun Pin :248001, Uttarakhand. |
| Coimbatore | Shri Rajesh R | 0422-4299026 | 9952961055 | r [dot] rajesh [at] idbi [dot] co [dot] in | 72,Mayflower "E "Castle, Dr Balasundaram Road,Off Avinashi Road, ATT Colony, Coimbatore Pin :641018, Tamil Nadu. |
IDBI Bank HR Contact
IDBI Bank Limited
Human Resources Department,
IDBI Towers,
WTC Complex, Cuffe Parade,
Mumbai – 400 005
Registred Office
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai
400005.
