J&K Bank Credit Card Toll Free Number1800 890 2122
J&K Bank Credit Card Toll Free Number
1800 890 2122
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Toll free Number(s):
1800 890 2122
Customer Support 24*hrs Helpline No.
All India Number(s):
0194-2481 936
Alternate No. for Customer Support
0194 2482 463
0194 -2486 424
Email(s):
helpdesk@jkbmail.com
IVRS Menu
1800 890 2122
Select Your Preffered Language: Hindi/Urdu, & English
- Press 1: To report of loss and theft of the card
- Press 0: To speak to representative
If your card is lost/ stolen
- 24 hour Toll Free Helpline 1800220600 can be accessed across the country or 24 hour help desk at
Corporate Headquarters, Srinagar with Telephone No.'s: 0194-2481936 or 0194-2481953
Grievance Redressal / Complaints
Contact Particulars of J&K Bank 24-hour Customer Helpline number
- The Card holder can contact toll free Customer Care helpline no. 18001800234 or 0194-2481936 / 0194-2482463
or Telephone numbers notified by J&K Bank from time to time.
Grievance Redressal
- Grievance Redressal Officer
Corporate Headquarters,
M.A. Road; Srinagar
Ph: 0194-2502685
Email: grievance [dot] creditcards [at] jkbmail [dot] com
SMS AIerts
For the convenience of the Credit Card customers and as a risk mitigation factor, all the customers having recorded
mobile numbers on application forms shall receive SMS Alerts from the bank as follows:
- All transactions when concluded through JK Bank credit Card shall follow with an SMS alert for immediate
information/ confirmation. - When Card is first dispatched.
- Statement alerts.
- If due date is missed.
Address and Area of Operation of Nodal Officersof the Bank for resolution of Customer Grievances
| Zone | Contact No. | Address details of Nodal Officer | Nodal Officer | |
|---|---|---|---|---|
| Kashmir Central 1 | 0194-2471042 0194-2452658, 0194-2471723, 0194-2484008 | united [at] jkbmail [dot] com | Zonal Office M.A Road Srinagar 190001(J&K) Phone(LL): . | Zonal Head Mr.Syed Shafat Hussain Rufai Ph: 9419407872 email: shafat [dot] rufai [at] jkbmail [dot] com |
| Kashmir Central 2 | 0194-2497735 0194-2497736 0194-2497734 | zoktwo [at] jkbmail [dot] com | Zonal Office Industrial Estate Zainakote, Srinagar 190012(J&K) Phone(LL): | Zonal Head Mrs. Tabasum Nazir 9419590900 email: tabasum [dot] nazir [at] jkbmail [dot] com |
| Kashmir North | 01954-223595 01954- 223596. | zobara [at] jkbmail [dot] com | Zonal Office Amargarh, Sopore 193201(J&K) | Zonal Head Mr. Arshad Hussain Dar 8493083821 email:Arshad [dot] hussain [at] jkbmail [dot] com |
| Kashmir South 1 | 01933-241204 01933-242226 | zopull [at] jkbmail [dot] com | Zonal Office J&K Bank Building Pulwama 192301(J&K) | Zonal Head Mr. Tasaduq Ahmad Dar 9596355066 email:tasaduq [dot] dar [at] jkbmail [dot] com |
| Kashmir South 2 | 01932-2227340 | zoksou [at] jkbmail [dot] com | Zonal Office Bakshiabad, Anantnag 192101 (J&K) | Zonal Head Mr. Shabir Ahmad Bhat 7006512854 email:shabir [dot] a [dot] bhat [at] jkbmail [dot] com |
| Jammu Central 1 | 0191-247102 0191-247125 | couple [at] jkbmail [dot] com | Zonal Office Rail Head Complex Jammu | Zonal Head Mr. Shareesh Sharma 9596727979 email: shareesh [dot] sharma [at] jkbmail [dot] com |
| Jammu Central 2 | 01922-234663 | zojtwo [at] jkbmail [dot] com | Zonal Office Kathua Near Forest Protection Office Hatli Morh Kathua 184102 | Zonal Head Mr. Anand Pal Singh 9727044108 email: anand [dot] singh [at] jkbmail [dot] com |
| Jammu North 1 | 01996-233589 | zoudam [at] jkbmail [dot] com | Zonal Office Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202 | Zonal Head Mr. Rajesh Gupta 9419139852 email:rajesh [dot] gupta [at] jkbmail [dot] com |
| Jammu North 2 | 01992-270367 | zjnone [at] jkbmail [dot] com | Zonal Office Near Sanson Petrol Pump, Domail Udhampur-182101. | Zonal Head Mr. Anokh Singh 9419103101 email:anokh [dot] singh [at] jkbmail [dot] com |
| Jammu West | 01962-253060 01962-253454 | zorajo [at] jkbmail [dot] com | Zonal Office Muradpur, Rajouri, J&K- 185131 | Zonal Head Mr. Rajesh Dubey 7006678594 email: rajesh [dot] dubey [at] jkbmail [dot] com |
| Ladakh | 01982-252023 01982- 252130 | priest [at] jkbmail [dot] com | Zonal Office Opposite Tourist Information Centre, Main Bazaar, Leh | Zonal Head Mr. Tsewang Dorjai 9419181281 email:tsewang [dot] dorjai [at] jkbmail [dot] com |
| Delhi | 0124-4715800 | favour [at] jkbmail [dot] com | Zonal Office Plot 132-134, Sector 44 Gurgaon | Zonal Head Mrs. Kirti Sharma 7840070010 email:kirti [dot] sharma [at] jkbmail [dot] com |
| Mumbai | 022-26384200 022-26384100 | sketch [at] jkbmail [dot] com | Zonal Office National Business Centre 1st & 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051 | Zonal Head Mr. Rajesh Malla Tikoo 9419259771 email: rajesh [dot] m [dot] tikoo [at] jkbmail [dot] com |
Address of Principal Nodal Officer of the Bank
Name: Mrs. Rajni Saraf
Address: Office of the President,
Corporate Headquarters Srinagar.
Ph: 0194-2502648
9999822908
Email: rsaraf [at] jkbmail [dot] com
Address and Area of Operation of Nodal Officers under Banking Ombudsman Scheme
| Address / details of the Nodal Officer under B.O.Scheme | Contact No. | Nodal Officer | |
|---|---|---|---|
| Mr. Abdul Samad Mir Assistant Vice President (S&C J&K and Ladakh) The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu | 0191-2471899 9419119997 | samad [dot] mir [at] jkbmail [dot] com | Union Territories of J & K and Ladakh |
| Mr. Vinod Kumar Sharma Vice President (S&C Rest of India) The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002 | 0124-4715800 9867834443 | vinodsharma [at] jkbmail [dot] com | Rest of India. |
Address of Internal Ombudsman of the Bank
Mr. Suresh C Sharma
Address: Office of the Internal Ombudsman,
Corporate Headquarters
Ph: 9419258147
Email: internalombudsman [at] jkbmail [dot] com ,
M.A.Road Srinagar, (J&K) 190001
Postal Address (Card Issuing Bank)
The Jammu And Kashmir Bank Ltd,
Digital and Alternate Channels,
Corporate Headquarters,
M. A. Road, Srinagar-190001. (J&K) India
Registered Address
M A Road
Srinagar 190 001
Jammu & Kashmir
