Kotak Mahindra Bank Customer Care Number
1860 266 2666

Bank
Service Rating: 
Add a Review

Toll free Number(s):


1800 209 0000

Fraud /Unauthorized Transaction/Credit Card
1800 266 6666

Privileged customer
1800 209 5732

Car Finance, Mon-Fri , 9:30 am-6:30 pm
1800 209 5600

SME Banking

All India Number(s):


1860-266-2666

Bank and Credit Card related
1860-266-0811

Customer Contact Center, Mon - Fri: 9:30 - 6:30
022-6638 4444

Kotak Mutual Fund
+91 022 6600 6022

From Abroad
022 6600 6022

Whatsapp No. support
022 6686 6730

For commercial loan Whatsapp banking
99710 56767

SMS Service
+91 22 6204 2001

International Only

IVRS Menu-

1800 209 0000(Customer Helpline Number)

First Select Language

  • Press 1- To report banking related fraud
  • Press 2- To report credit card related fraud

Missed Call Service
  • 18002707300 (for banking service at whatsapp)
  • 9029106060 (for commercial loan whasapp banking)

E-Mail
  • Write to
  • Customerfirst [at] kotak [dot] com (Customer Support/SME Banking)
  • service [dot] bank [at] kotak [dot] com (Customer Service Centre)
  • privileged [at] kotak [dot] com (For privileged customers)
  • itsecurity [dot] bank [at] kotak [dot] com (For Reporting any Security
    related issues, frauds or Vulnerabilities)
  • care [at] kotak [dot] com(Kotak General Insurance)
  • service [dot] carfinance [at] kotak [dot] com(Kotak car finance)

IFSC Banking Units

Signature Tower, 10th Floor, Building no. 13B,
Road 1C, Zone 1, GIFT SEZ, Gift City,
Gandhinagar, Gujarat - 382355, India
Phone: 79 66741200 / 210
Email: ibu [dot] gift [at] kotak [dot] com


For NRI Customers
LocationContact No.
Calling
from
abroad
+91 22 66006022
USA1855-3656767
Australia001180044990000
Hong Kong00180044990000
UK0080044990000
Canada18557684020
Singapore+658001013054

Kotak Life Insurance
Registered OfficeKotak Mahindra Old Mutual Life
Insurance Ltd.
2nd Floor, Plot # C - 12,
G- Block, BKC, Bandra (E),
Mumbai - 400051
Tel : 022-65993626
Fax : 022-66726254
Email : lifeexpert [at] kotak [dot] com
Customer ServiceCentreKotak Mahindra Old Mutual Life
Insurance Ltd.
Kotak Infiniti, 21, Infinity Park,
5th Floor, Zone II,
Off Western Express Highway,
General A K Vaidya Marg,
Malad [E], Mumbai - 400097
Toll Free : 1800 209 8800
clientservicedesk [at] kotak [dot] com

Kotak General Insurance
Registered AddressKotak Mahindra
General Insurance Company Ltd.
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra(East), Mumbai - 400051
Office AddressKotak Mahindra
General Insurance Company Ltd.
8th Floor, Infinity IT Park,
Building No. 21,
General AK Vaidya Marg,
Off. WEH, Malad East,
Mumbai: 400097
Customer Service CentreToll Free: 1800 266 4545
(Between 8 am to 8 pm)
24 hours support provided for
Road Side Assistance &
Health related claims.
Email: care [at] kotak [dot] com

Kotak Securities
Registered Office27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051
Corporate Office2nd Floor, Nirlon House,
Near Passport Office,
Dr. Annie Besant Road,
Worli, Mumbai - 400025
Tel : 022-66529191
Customer Service CentreToll Free: 1800 209 9191 /
1800 222 299
Tel : (City Code) 30305757
service [dot] securities [at] kotak [dot] com

Kotak Mahindra Prime
Corporate OfficeKotak Infiniti, 4th Floor,
Bldg no 21, Infinity Park,
Off Western Express Highway,
General A K Vaidya Marg,
Malad (E), Mumbai- 400097
Tel No. : 022-66056825 /
022-66054778
Fax No. : 022-67259086
Customer Service CentreTel: 022 6773 6000
(Maharashtra and Goa)
Toll Free: 1800 209 5732
(Rest of India)
service [dot] carfinance [at] kotak [dot] com

Kotak Mutual Fund
Registered Office36-38A, 3rd Floor,
Nariman Bhavan,
227 Nariman Point,
Mumbai 400021.
India.
Corporate OfficeKotak Mahindra Asset
Management Company
6th Floor, Vinay Bhavya Complex,
159-A, C.S.T Road, Kalina,
Santacruz East, Mumbai 400098.
Tel: - 022-66384444
Fax: - 022-66384455
Customer Service CentreKotak Mahindra Asset
Management Company
6th Floor, Kotak Towers,
Building no 21, Infinity Park,
Off Western Eastern Express
Highway, Goregaon-Mulund Link
Road, Malad East,
Mumbai 400097. India.
Tel: - 022-66384444
Fax: - 022-66384455

Kotak Investment Advisors Limited (KIAL)
Registered Office27BKC, 7th Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360754/0701

Kotak Mahindra Capital Company Limited
Registered Office27BKC, 1st Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360000
Fax: 022-67132445

SME Banking
Registered Office27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051
Customer Service CentreKotak Mahindra Bank
4th Floor, Zone II, Bld no. 21,
Kotak Infinity, Infinity Park,
General AK Vaidya Marg,
Malad - (E), Mumbai - 400097
Toll Free number - 1800 209 5600
Email id - customerfirst [at] kotak [dot] com

Kotak International Business
Kotak Mahindra (UK) Ltd
London Office,
8th Floor, Portsoken House, 155-157,
Minories London EC3N 1LS,
United Kingdom
Tel : +44 20 7977 6900
Kotak Mahindra Inc
New York Office,
369 Lexington Avenue,
28th floor, New York,
NY - 10017, USA
Tel: +001 212 600 8850
Kotak Mahindra (International) Ltd
Mauritius Office,
4th Floor, Les Cascades Building,
Edith Cavell Street,
Port Louis,
Mauritius
Tel : +230 212 9800
Kotak Mahindra (UK) Ltd
Singapore Office,
16 Raffles Quay,
#35-02/03 Hong Leong Building,
Singapore 048581
Tel: +65 6290 5590
Kotak Mahindra (UK) Ltd
Dubai Office
Office No 105, Level 1
Al Fattan Currency House-Tower 2
DIFC, P.O. Box 121753
Dubai, UAE
Tel: +9714 3848900
Kotak Mahindra (International) Ltd
Representative Office,
Al Otaiba Building,
907, Hamdan Street, Behind KFC,
P O Box 131394, Abu Dhabi,
United Arab Emirates
Phone: +9712 622 9042
Kotak Securities Ltd - Bahrain Branch
(Regulated by CBB)
16, Ground Floor,
Manama Centre,
Government Avenue,
P.O. Box 20183, Manama,
Kingdom of Bahrain
Tel: +973-17532097
Fax: +973-17533962
Kotak Mahindra Bank
(Representative Office)
304, Al Kifaf Commercial Building
Al Karama Area, Dubai.
U.A.E, P.O Box - 120520
Tel: +971-4-3577337 / 3978105
Fax: +971-4-3978104
Kotak Mahindra Financial Services
Limited (Dubai):
7th Floor, Office Number 703,
Al Fattan Currency House,
Tower 2, PO Box 16498,
Dubai, UAE.
Tel: +971 4 3544455

LevelsProcedure
Level 1
Level 2If you, not received satisfactory response
at level 1 within 7 working days, send
an email to our Service Assurance Centre.
previous Service Request No. is required
Download Grievance form
Level 3

If you not got satisfactory response at
level 2 within 5 working days, send email
to nodal officer.

Name: Mrs. T. Kamat.
Address: Kotak Infinity,
5th floor, Zone I, Bldg No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E),Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No: 8879374983

Level 4

If you received unsatisfactory response at
level 3 within 5 working days, plz
escalate to Principal nodal officer.

Name: Mr. K Vora
Address: Kotak Infinity, 5th floor,
Zone II, Bldg No. 21, Infinity Park,
General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No : 8879412910

In case your grievance does not get resolved at the
Bank Level within a month, please write to
the Banking Ombudsman

Nodal Officer - Wealth Management

Dhanya Pillai / Ankush Kannaw
Kotak Mahindra Bank Ltd.
6th floor, IT Infinity Park,
Malad (East), Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No. 022-66006000
Or
Send an email to feedback [dot] wealth [at] kotak [dot] com Or
Register your grievance at 1800 266 6666


In case your grievance does not get resolved at the Bank Level within a month,
please write to the Banking Ombudsman.


Registered Office

Kotak Mahindra Bank
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051


Important Links

Related Links
  • Kotak Mahindra Bank Home Loans Contact Numbers
  • Kotak Mahindra Credit Card Customer Care No. 1800 209 0000
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