Kotak Mahindra Credit Card Customer Care Number
1800 209 0000

Various Types Of Credit Cards Offered By Kotak Mahindra Bank

Toll free Number(s):

1800 209 0000

Unauthorized transaction/Credit card, 24*7

1860 266 2666

Customer Contact Center

+91-22-6600-6022

NRI queries & support

Customerfirst@kotak.com

Customer Suppt

service.bank@kotak.com

Customer Service Centre

Credit.Counsellor.Kotak@gmail.com

For Credit Counselling

customerfirst@kotak.com

Kotak SMS Banking

service.carfinance@kotak.com

Kotak Car Finance

service.securities@kotak.com

Kotak Securities

First Select Language

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SMS Service <Keyword> to "5676788 Or 9971056767"

To Know	Keyword
Card Blocking	K CCLOST< Last 4 digits of your Kotak Credit Card No.>
Your current amount due	CCBAL < Last 4 digits of your Kotak Credit Card No.>
Your amount due as per last statement	CCDUE < Last 4 digits of your Kotak Credit Card No.>
Your last three transactions	CCTXN < Last 4 digits of your Kotak Credit Card No.>
Your last payment received	CCPYMT < Last 4 digits of your Kotak Credit Card No.>
Your total spends this month	CCSPND < Last 4 digits of your Kotak Credit Card No.>
Your available credit balance	CCAVBL < Last 4 digits of your Kotak Credit Card No.>
Your credit card application status	CCAPP < your 13 digit Application No. >
PVR Coupon Balance(Unclaimed)	PVRBAL
Claim PVR Coupon Codes	PVRKCC <First 3 Wds Of the month>
Physical ATM PIN	CCPIN
VBV Unblocking	KOTAK UNBLOCK <Last 4 digits of your Kotak Credit Card>
Card Replacement	REPLACE
Card Redisptach	DISPATCH
Last 3 Transactions /Debits	K CCTXN A
Total Spends In The Current Bill	K CCSPND A
Pre-OTP f IVR	KOTP < Last 4 digits of your Kotak Credit Card No.>
Your credit card reward point balance	CCREW < Last 4 digits of your Kotak Credit Card No.>
IVR Transaction Passwd(OTP)	KOTP<Last 4 digits of your Kotak Credit Card No.> to

Levels	Procedure
Level 1	Submit online request form Call at 1860 266 2666 Write at : Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013 Contact through inbox section on Net Banking. Visit Branch Turn around time of grievance redressal
Level 2	If you, not received satisfacty response at level 1 within 7 wking days, send an email to our Service Assurance Centre. previous Service Request No. is required Download Grievance fm
Level 3	If you not got satisfacty response at level 2 within 5 wking days, send email to nodal officer. Name: Ms. M. Raju Address: Kotak Infiniti, 4th Floor Zone 4Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097 Mon to Fri (10.00 am to 6.00 pm) Phone: 8879374983
Level 4	If you received unsatisfacty response at level 3 within 5 wking days, plz escalate to Principal nodal officer. Name:Mr. K. Vora (Senior Executive Vice President ) Address:Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097 Email : Mon to Fri(10.00 am to 6.00 pm) Telephone No:+91 887941291
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman