MTNL Mumbai Toll Free Number
1800 22 1500

http://www.mtnlmumbai.in

Telecommunication And Networking Services

Toll free Number(s):

1800 22 1500

Landline-General Queries

1800 22 1130

Know your Landline/Broadband unpaid Bill Amount

1800 22 1504

Broadband-General Queries

1800 22 1505

FTTH-General Query

1503

Toll Free- Mobile Complaints/Request

1500

Toll Free- Landline Complaints/Request

1800 22 2992

Toll Free Services -TFS

All India Number(s):

022-22192120

From All Operators

022-2222 1500

Landline

022- 2222 1504

Broadband

9869012345

Mobile Services

022-2219 6404

Fault Booking

Email(s):

selfcare@mtnl.net.in

edonline@mtnl.net.in

Helpline Numbers

For any Queries/Complaints	edonline [at] mtnl [dot] net [dot] in
Common Service Number(Landline / Broadband / Mobile)	1130 / 1800 22 1130
Landline	1500 / 2222 1500 / 1800 22 1500
Wired Broadband	1504 / 1800 22 8844
FTTH	1130 / 1800 22 1130
Mobile (Prepaid & Postpaid)	1503 / 2222 1503 / 9869 012345
IN Services	1800 22 1500

Other Services

Fault Booking (Landline & Broadband)	198
Fault Booking (Leased Circuit)	Click here for Online LC Complaint Booking 12676 / (022) 2219 6404 / 1130 / 1800 22 1130
Changed Number Announcement	1951 (for all languages)
Directory Enquiry	197
STD code enquiry Service	1582
Public Grievance Service	1509
Know your Landline/Broadband unpaid Bill Amount	1130 / 1800 22 1130
Know your Landline/Broadband unpaid Bill Amount through SMS	Send SMS Bill < Landline No > to 51001

Book Fault Through SMS

Send SMS on 9969108108

XXXXXXXX is your Landline / Broadband / FTTH number
For Leased Circuit XXXXXXXXXX is 10 digit LCID number

Type of complaint / enquiry	SMS Text
Landline Bill Enquiry	BILL XXXXXXXX
Landline Complaint Booking	LLCOM XXXXXXXX
Landline Complaint Tracking	LLFTR XXXXXXXX
Broadband Complaint Booking	BBCOM XXXXXXXX
Broadband Complaint Tracking	BBFTR XXXXXXXX
FTTH Complaint Booking	FTCOM XXXXXXXX
FTTH Complaint Tracking	FTFTR XXXXXXXX
Leased Circuit Complaint Booking *	LCCOM XXXXXXXXXX

SMS (Recharge Activation)

Type "SUB RCHxx" send to 444 (where 'xx' will be the Denomination of pack.)

For Example

To subscribe to 3G Data pack 14, send SMS "SUB RCH14" to 444
To subscribe to STV 109, send SMS "SUB RCH109" to 444

Customer Care

Toll Free Services: 1800 22 2992

	Mobile Services	Landline	Broadband	FTTH	Leased Line
General Query / Complaints Requestes	1130 (Toll Free) / 1800221130
General Query / Complaints Requestes	98690 12345 1503 (Toll free)	1800 22 1500 (Toll free) 1500 (Toll free) 198 (For Complaints)	1500 (Toll free)	1500 (Toll free)	022-2207 2690 (10:00am to 5:30pm) 12679(toll free)

Service Type	Service Zone	Designation of Appellate Authority	T. No., Fax No. and E-mail Id	Address of Appellate Authority
Basic & Internet	GM Zone-1 Area (Colaba, Kalbadevi,Fountain, Cooperage, Cuffe Parade Cumbala Hill, Malabar Hill, Gamdevi, Mazgaon, ,Mandvi Byculla)	DGM (HQ)Z1	Tel No. 22015000 Fax: 22875757 Email: dgmcity [at] gmail [dot] com	1st floor City Telephone Exchange, Hazarimal Somani Marg, Fort, Mumbai-400 001
Basic & Internet	GM Zone-2 Area (Prabhadevi, Shivaji Park, Worli, Wadala, Sion, Ghatkopar, Powai Chembur, Mankhurd, Govandi)	DGM (HQ)Z2	Tel No. 24154000 Fax: 24161441 Email: dgmhqqz2mbi [at] mtnl [dot] net [dot] in	Wadala Tel. Exchange, G. D. Ambekar Marg, Dadar (E), Mumbai. 400 014
Basic & Internet	GM Zone-3 Area (Vileparle, Andheri, Bandra, Jogeshwari, Khar, Marol, Sakinaka, Sakivihar, Darpan)	DGM (HQ/ANC)Z3	Tel No. 26554242 Fax: 26511441 Email: dgmhqqz3mbi [at] mtnl [dot] net [dot] in	2nd Floor, Vile Parle Tele Exch, Nanda Patkar Road, Vile Parle (East), Mumbai- 400057
Basic & Internet	GM Zone-4 Area (Goregaon, Charkop, Gokuldam, Kandivali Malad, Borivali, Bhayander, Dahisar, Samatanagar)	DGM (HQ)Z4	Tel No. 28086161 Fax: 28641441 Email: dgmhqz4 [at] mtnl [dot] net [dot] in, dgmhqz4 [at] gmail [dot] com	4 th Floor, Kandivli Telephone Exchange, S V Road, Dhobi Ali, Thane (west)-400 601
Basic & Internet	GM Zone-5 Area (Thane Charai, Mulund, Wagale Estate Charanamrut, kalwa, Vashi, Belapur, Nerul, Rabale, Panvel)	DGM (HQ)Z5	Tel No. 25366808 Fax: 25434141 Email: dgmhqz5 [at] gmail [dot] com	4 th Floor, Thane Charai Tele. Exch, Mauli Mandal Road, Dhobi Ali, Thane (west)-400 601
Leased Line Services(Enterprise Network )	Mumbai, Navi Mumbai, Thane Dist. (Within MTNL Network) Area	DGM (LC)	Tel No. 22620510 Fax: 22650775 Email: dgmenn [at] mtnl [dot] net [dot] in, dgmenn [at] gmail [dot] com	Ground Floor, Fountain-1 Tele. Exch. Near Flora Fountain, Mumbai-400 001
Cellular	Mumbai, Navi Mumbai, Thane Dist. (upto Dombivali and Vashi) Area	DGM (WS)	Tel No. 26540486 Fax: 26521441 Email: dgmsurveyms [at] gmail [dot] com	5th Floor, Admn Wing, BKC Tele Exch Bldg, kurla (W), Mumbai-98

Form Center

MTNL Mumbai

15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai - 400 028

Registered Office

5th Floor, Mahanagar Door sanchar Sadan,
9, CGO Complex, Lodhi Road,
New Delhi-110003

Important Links

Social Sites

Facebook

Twitter