Standard Chartered Bank Credit Card Customer Care Number1800 258 6465
Standard Chartered Bank Credit Card Customer Care Number
1800 258 6465
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Toll free Number(s):
1800 258 6465
Report missing card, transaction not approved and to raise charge back
1800 102 4734
All India Number(s):
011-6601 4444
Gurgaon Office
011-3940 4444
Noida Office
Email(s):
customer.care@sc.com
card.services@sc.com
Credit Card Disputes
Phone Banking No.
Timing : 7.00 a.m. to 11.00 p.m.
| Location | Contact No. |
|---|---|
| Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune | (Std code)-66014444 (Std code)-39404444 |
| Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara | |
| Gurgaon, Noida | |
| Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur | 1800 345 1000 (For domestic dialing within India only) |
| Siliguri | 1800 345 5000 (For domestic dialing within India only) |
Block Lost or stolen Credit Card
Follow the below steps to report a lost or stolen credit card:
- Step 1: Log in to Online Banking or SC Mobile
- Step 2: Select “Help & Services”
- Step 3: Go to “Card Management” and
select “Report Lost/Stolen Card” - Step 4: Follow the instructions on the screen
- Step 5: Upon completion, your card will be blocked
and a replacement card will be sent to your registered mailing address
Grievance Redressal Mechanism
| Levels | Process |
|---|---|
| Level 1 | Call Phone Banking Help line Email at : customer [dot] care [at] sc [dot] com or write to below address Standard Chartered Bank, Customer Care Unit , 19, Rajaji Salai,, Chennai 600 001 |
| Level 2 | If level 1 response is unsatisfactory, then write to Head [dot] Service [at] sc [dot] com You will get response within 5 working days |
| Level 3 | In case level 2 resolution is not satisfactory, then you can write to? Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai - 600001 Or Email at : Principal [dot] NodalOfficer [at] sc [dot] com The complaint will be responded within 5 working days. Phone No: 080-42896718 / 080-28089025 Email : Nodal [dot] Officer [at] sc [dot] com |
| Final | In case you are not satisfied with the response or have not received a response from the bank within a month, you can file a complaint before the Banking Ombudsman. |
Address :
Standard Chartered Bank
19, Rajaji Salai
Chennai 600 001
