Vi Postpaid Customer Care Number
 199

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Toll free Number(s):


199

Enquiries and Requests
198

For Complaints
1800 123 123 123

For Sales Enquiries

All India Number(s):


992 0055 666

Customer Service
965 429 7000

WhatsApp No. 24*7

Helpline Details
Vi™ Helpline Number DetailsVi™ Contact Number      

Customer Helpline (Short Code)

(from your Vi™ Mobile Number)

199
Customer Helpline (Long Code)xxxxx12226
Data Activation/ Deactivation1925
Do Not Disturb1909

Complaint Helpline

(from your Vi™ Mobile Number)

198
Complaint Helpline (Long Code)xxxxxxx198
Mobile Number Portability (MNP) Helpline18001234567
VAS Deactivation155223
Televerification 59059
Mobile Number Portability Helpline18001234567
COCP/Enterprise55666
Sakhi Helpline1800123100
Emergency Alert (Sakhi Helpline)55100

Postpaid USSD Codes
Long CodePostpaid New Menu Flow(*199#)
HomeMSISDN <XXXXXXXXXX>
HomeBill Amt. Due, Due Date
*199*1#1.Best Fit Plan
*199*2#2.My Tariff, Usage & Packs
*199*2*1#   1. My plan and Activate new plan
              1. My Plan
              2. Activate New Postpaid Plan
*199*2*2#   2. Internet Usage
              1.Total Data Usage
              2.Daily Data Usage
              3. Start Data Notifications
              4. Stop Data Notifications
*199*2*3#    3. Activate Data Packs
              1. Activate Packs
              2. International Roaming Offers
*199*3#3.Billing & Payment details
*199*3*1#    1. Billing details
          1. Unbilled Amnt
          2. MBILL
          3. Mini Statement
*199*3*2#    2. Last 3 Payments details
*199*3*3#    3. Duplicate Bill over Email/Courier
          1.Duplicate bill via email
          2.Duplicate bill via courier
*199*3*4#     4. Ebill Password
*199*3*5#     5. Manage Ebill & Update Email ID
           1. Update Email ID
           2. Activate GoGreen (No Physical Bill)
           3. Activate Ebill - Physical + Bill on Email
           4. Deactivate GoGreen - No Physical bill
           5. Deactivate Ebill - Physical + Bill on Email
*199*4#4. Manage Account
           1. Activate VAS
           2. Deactivate VAS
          3. Song Change
          4. PUK Number
*199*5#5. GO Digital
          1. Download Vi App
          2. Download ViC on Whatsapp
          3. Download Caller Tune App
          4. Download Vi Movies & TV App
*199*6#6. Other Details
*199*6*1#         1. Find a Vi Store
*199*6*2#         2. Check 4G Status
*199*6*3#         3. Quick help

Customer Enquiries and Requests
CirclesClustersShort CodeLong Code
Andhra PradeshKAP1999848012345
KarnatakaKAP1999844012345
Tamil NaduKTN1999092012345
KeralaKTN1999847012345
DelhiRAD1999891012345
RajasthanRAD1999887012345
PunjabPUH1999814012345
HaryanaPUH1999812012345
Himachal
Pradesh
PUH1999882012345
Jammu &
Kashmir
PUH1999086012345
UP (E)TUP1999889012345
UP (W)TUP1999837012345
KolkataEST1999088012345
Rest of BengalEST1999093012345
AssamEST1999085012345
NESAEST1999089012345
OrissaEST1999090012345
BiharEST1999708012345
Madhya PradeshMPC1999826012345
MumbaiMUM1999702012345
GujaratGUJ1999824012345
Maharashtra
& Goa
MAH1999822012345

Customer Complaints Number
CirclesClustersShort CodeLong Code
Andhra PradeshKAP1989848009198
KarnatakaKAP1989844000198
Tamil NaduKTN1989092000198
KeralaKTN1989947000198
DelhiRAD1988744000198
RajasthanRAD1989887010198
PunjabPUH1989781500198
HaryanaPUH1988684000198
Himachal PradeshPUH1989882900198
Jammu & KashmirPUH1989086046198
UP (E)TUP1988576000198
UP (W)TUP1988941000198
KolkataEST1989088100198
Rest of BengalEST1989093100198
AssamEST1989085000198
NESAEST1989089000198
OrissaEST1989090000198
BiharEST1989708000198
Madhya PradeshMPC1989826000198
MumbaiMUM1989702000198
GujaratGUJ1989824000198
Maharashtra & GoaMAH1989822000198


Important Links

    Parent Links
    Vi Customer Care No. 199


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