Toll free Number(s):

1800 12000

All India Number(s):

022-423 12000

022-423 12001

Email(s):

support@edelweissinsurance.com

For any queries

Senior.Citizen@edelweissinsurance.com

Senior Citizen

Offices

Location	Address
Ahmedabad	Office no. 503, 5th Floor, 3rd Eye Vision, Opposite Shivalik Plaza, Near IIM, Panjara Pol, Ahmedabad, 380009
Bangalore	1st Floor, No 427/14-1, 9th Main Road, 5th Block, Jayanagar, Bangalore 560 041
Chennai	Door No. 715, 7th Floor, Spencer Plaza, Phase 2, No. 769, Anna Salai,Chennai, Tamil Nadu, 600002
Delhi	Flat No -1111, Ashoka Estate, Barakhambha Road, New Delhi - 110001
Goa	Ambrosia Corporate Park, 202/203, 2nd Floor, EDC Complex, Patto Plaza, Panaji, Goa - 403001
Hyderabad	# 201, 2nd Floor, 7-1-59/2 & 59/6, Mandhana Towers, Ameerpet Hyderabad 500016, Telangana
Kolkata	Unit no. 88, 8th Floor, Chitrakoot Building, 230-A, A.J.C. Bose Rd, Kolkata 700 020
Mumbai	5th Floor, Tower 3, B Wing , Kohinoor City Mall, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070
Pune	507, Deron Heights, 270/1/23, Baner, Pune 411045

Grievance Redressal

Step 1

Call us at: 180012000
Email us at: support [at] edelweissinsurance [dot] com

Step 2

If the response is not as per your expectations contact -

Grievance Cell Email: grievance [at] edelweissinsurance [dot] com
Address: Edelweiss General Insurance Company Limited,
Kohinoor City Mall, Tower 3, Kirol Road,
Kurla West, Mumbai 400070

Step 3

If you are not satisfied with the response of Grievance Cell, you may write to-

Grievance Redressal Officer : grievanceofficer [at] edelweissinsurance [dot] com
Address: Edelweiss General Insurance Company Limited,
Kohinoor City Mall, Tower 3, Kirol Road, Kurla West,
Mumbai 400070

Step 4

If you are not satisfied with the response or do not receive a response within
14 days, you may approach -

Insurance Regulatory and Development Authority of India (‘IRDAI’)
IRDAI Grievance Call Centre (IGCC)
Toll Free No.: 155255
Email ID: complaints [at] irda [dot] gov [dot] in

Ombudsman and Addresses

Contact Details	Jurisdiction
AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. 079-25501201/079-25501202/ 079-25501205/079-25501206 Email:-bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	State of Gujarat, Union Territory of Dadra & Nagar Haveli & Union Territory of Daman and Diu
BENGALURU Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078. 080-26652048/ 080-26652049 Email:- bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	State of Karnataka
BHOPAL Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 033. 0755-2769200/ 0755-2769201/ 0755-2769202, Fax:- 0755-2769203 Email:- bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	States of Madhya Pradesh and Chattisgarh
BHUBANESHWAR Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. 0674-2596461/ 0674-2596455 Fax:- 0674-2596429 Email:-bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	State of Odisha
CHANDIGARH Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. 0172-2706196/ 0172-2706468 Fax:- 0172-2708274 Email:- bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	States of Punjab, Haryana, Himachal Pradesh, Union Territory of Jammu & Kashmir, Union Territory of Ladakh and Union Territory of Chandigarh
CHENNAI Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 , Anna Salai, Teynampet, CHENNAI – 600 018. 044-24333668/ 044-24335284 Fax:- 044-24333664 Email:- bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	State of Tamil Nadu and Union Territories - Puducherry Town and Karaikal (which are part of Union Territory of Puducherry)
DELHI Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. 011-23232481/ 011-23232481 Email:- bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	State of Delhi
ERNAKULAM Office of the Insurance Ombudsman, 2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. 0484-2358759/ 0484-2359338 Fax:- 0484-2359336 Email:- bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	State of Kerala, Union Territory of Lakshadweep and Mahe, a part of Puducherry
GUWAHATI Office of the Insurance Ombudsman, 'Jeevan Nivesh', 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). 0361-2632204/ 0361-2602205 Email:- bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura
HYDERABAD Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. 040-67504123/ 040-23312122 Fax:- 040-23376599 Email:- bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of Puducherry
JAIPUR Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. 0141-2740363 Email:- bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	State of Rajasthan
KOLKATA Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, C.R. Avenue, Kolkata - 700 072. 033-22124339 / 033-22124340, Fax:- 033-22124341 Email:- bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	States of West Bengal, Bihar, Sikkim and Union Territory of Andaman and Nicobar Islands
LUCKNOW Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001. 0522-2231330 / 0522-2231331, Fax:- 0522-2231310. Email:- bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda,Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh,Jaunpur, Varansi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad,Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria,Mau, Chandauli, Ballia, Sidharathnagar
MUMBAI Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road,Santacruz (W), Mumbai - 400 054. 022- 26106552/ 022-26106960, Fax:- 022-26106052 Email:- bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	State of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Distt: Gautam Budh Nagar, U.P-201301. 0120-2514250/ 0120-2514252/ 0120-2514253 Email:- bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	State of Uttarakhand and the following Districts of Uttar Pradesh: Agra,Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad,Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur
PATNA Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. 0612-2680952 Email:- bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	States of Bihar and Jharkhand
PUNE Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 020 -41312555 Email:- bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	State of Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region

Corporate Office

5th Floor, Tower 3,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West), Mumbai 400070

Registered Office

Edelweiss House, Off CST Road,
Kalina, Mumbai 400098

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Edelweiss General Insurance Contact Number
1800 12000