Indian Railways Customer Care Number139
Indian Railways Customer Care Number
139
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Toll free Number(s):
139
PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position
138
Grievance Number
1800 11 1139
General Inquiry
1800 11 1322
Railway Police
1800 11 1321
Catering Complaint or Suggestion
155210
Vigilance
182
Helpline For Children and Women
1512
State Zonal Wise RailwayPolice
1098
Lost/Missing Child Help
1323
e-Catering
All India Number(s):
97176 30982
Feedback and Suggestions through SMS
011- 155210
Vigilance Help Line No.
139 Menu (When you call)
For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number
- Dial 139
- Initially when you call you will hear welcome message both in Hindi & English asking for language choice
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
- Press * to call directly to customer care executive
- Press 1 for PNR Status
- Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
- Press 3 for Accomodation avability
- Press 4 To Know About Fare Enquiry
- Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel reserved ticket
- Press 7 for Wake up call or initial alert
- Press 8 for Wheel Chair Booking
- Press 9 for ordering food menu
Send SMS to 139 (SMS Charge 3/SMS)
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry | AD <Train number> <Station STD code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availabililty | SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota> | 139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota> | 139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table: | Time <Train number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train number> | 139 | TN Kalka Shatabdi or TN 14034 |
For Any Complaint or Suggestions (24*7)
- Call: 139 (Railway reservation
- SMS (Related to passenger information) - 139
- SMS at 9717630982 (For feedback and suggestions)
- 1800-111-139
- 1800-111-321 (Food Quality Complaint / Pessenger's Opinion Card)
- 138 (For Helpline/ Complaint/ Suggestions)
Railway Police Helpline
- Dial 1512 Police operated by State Government Police
- Dial 1800-111-322 Police under control of central govt. (RPF)
Vigilance Toll Free Helpline
- 155210
Security Helpline or Railway Police
- If you feel unsafe in train you can call
- 182 or Dial 1800-111-322
Complaint Through SMS
- Send your any complaint to number
- 9717630982
Other SMS Number having same facility for quick response
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 5676747 or 54959 | PNR 1234567890 |
| Checking for Trains running between two stations | TL < starting city > < ending city > | 5676747 or 54959 | TL Delhi Mumbai |
| Checking for Ticket Availablity | TA <train number > <starting city> <ending city> <journey date > | 5676747 or 54959 | TA 2432 delhi mumbai 17Aug |
Coach Mitra Service / डब्बे मैं सफाई आदि की सुविधा
SMS using below syntax to 138
| For Coach Cleaning | OB <Space> C<Space><PNR> |
| For Toilet Cleaning | OB<Space>T<Space><PNR> |
| For Watering | OB<Space>W<Space><PNR> |
| For Pantry Repair | OB<Space>R<Space><PNR> |
| For Pest/Rodent | OB<Space>P<Space><PNR> |
| For Linen/Bed Roll | OB<Space>L<Space><PNR> |
| For Electrical Repair | OB<Space>E<Space><PNR> |
हिंदी मैं
| कोच की सफाई के लिए | OB <Space> C<Space><PNR> |
| शोचालय की सफाई के लिए | OB<Space>T<Space><PNR> |
| पानी की उपलब्धता के लिए | OB<Space>W<Space><PNR> |
| किसी छूती मरम्मत के लिए | OB<Space>R<Space><PNR> |
| कीड़े/मकोड़े या चूहों के लिए | OB<Space>P<Space><PNR> |
| बिस्तर एवं चादर आदि के लिए | OB<Space>L<Space><PNR> |
| बिजली की मरम्मत के लिए | OB<Space>E<Space><PNR> |
Other Helpline
- Click For check FNR Status . FNR (Frame Noise Reduction) is service used to eliminate fine noises from blu-ray discs
Related Links
- E-Catering Customer Care No. 1323
- East Central Railway Toll Free No. 1800 11 1321
- East Coast Railway Contact No. 139
- Eastern Railway Toll Free No. 139
- Indian Railway All State Enquiry Numbers
- Indian Railway Parcel Inquiry No.
- North East Frontier Railway Toll Free No.182
- North Eastern Railway Toll Free No. 1800 111 139
- North Western Railway Toll Free No. 138
- Railway Board Directory Contacts
- Sauthern Railway Toll Free No. 1800111321
- South East Railway Toll Free No.
- South West Railway Toll Free No. 1800111321
- Western Railway Toll Free No. 1800111321
- Central Railway Customer Care No. 139
